1. INTRODUCTION

Hostwebo group entity, the details of which are indicated in the Hostwebo’s Terms of Service, (“Hostwebo”) provides you with web-hosting, domain name registration, and related products and services.

Hostwebo seeks to ensure the highest level of data privacy when offering its variety of quality products and services to Hostwebo customers and subscribers (“Subscribers”) (collectively, “You”, or “Users”).

At Hostwebo, the privacy and security of our Users is of paramount importance. Hostwebo is committed to protecting the data you share with us.

When this Policy mentions “Hostwebo”, “we,” “us”, or “our”, it refers to Hostwebo that is responsible for the protection of your personal information in line with this Privacy Policy (“Data Controller”).

This Privacy Policy (“Policy”) explains how Hostwebo processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected on our Site, our services (“Service”), forums, and our mobile applications (“Platform”).

All personal data are processed in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at gdpr@hostwebo.com.

2. GENERAL PRINCIPLES. CONFIDENTIALITY

Hostwebo shall process all Personal Data adhering to the general data processing principles:

All information stored on Hostwebo’s Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

3. INFORMATION WE COLLECT

3.1. Information You Provide to Us

Information that is necessary for the use of the Hostwebo Platform:

We ask for and collect the following personal information about you when you use the Hostwebo Platform. This information is necessary for the adequate performance of the contractual arrangement between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or deciding to delete or object to the processing of any of such data may result in the deactivation of your Hostwebo Account.

Hostwebo processes information you provide to us on the legal basis of:

Disclaimer:

Please always take care and observe at least the following minimum requirements for the protection of your personal information:

Right to delete your data:

You may at any time access and edit, update, or delete your contact details by logging into your Hostwebo platform Account.

Please note that you will only be able to delete your email during the deactivation of your Hostwebo Account. To deactivate your Account, please send your request to gdpr@hostwebo.com, and you will be provided with further guidance.

Information related to the calls or meetings you participate in:

In cases where you call Hostwebo or schedule an appointment for a meeting, such conversations will be recorded by Hostwebo International Ltd. for quality management purposes. As a result, we will be able to maintain and improve the quality of Hostwebo services based on Hostwebo’s quality standards and policies. For this purpose, we will process the following data: email address, date and time of conversation, its duration, audio and/or video recording, and any other personal data provided by you voluntarily during the conversation. Also, the provided email address and/or phone number may be used for the purpose of allowing you to reach us or contacting you regarding your matter.

In such cases, processing is necessary for the purpose of the legitimate interests pursued by Hostwebo (under Article 6(1)(f) of GDPR) or is based on your consent when you consent to video recording by turning the video on or providing certain data voluntarily (under Article 6(1)(a) of GDPR).

The recordings will be kept for up to 30 days and deleted thereafter as soon as technically feasible.

3.2. Information We Collect when You use the Platform

When you use the Hostwebo Platform or contact us directly by any communication channel, we may collect information, including personal information, about the services you use and how you use them.

This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Hostwebo Platform.

Automatic collection of data:


Usage information: We use a tool called “Google Analytics” to collect information about your interactions with the Hostwebo Platform, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Hostwebo Platform. Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site. For more information, please visit Google.

Geo-location data: We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience and comply with applicable legal requirements, such as taxes, pricing, etc. Such data may be collected only when you access the Hostwebo platform using your device.

Hostwebo processes this information on the legal basis of:

4. HOW WE USE YOUR DATA?

We use, store, combine, and process information, including personal information, about you to provide, understand, improve, and develop the Hostwebo Platform, create and maintain a trusted and safer environment, and comply with our legal obligations.

5. JOB APPLICATIONS

Hostwebo welcomes all qualified Applicants to apply to any of the open positions published on Hostwebo’s career page by sending us their contact details and CV (“Applicants Information”) via the relevant Position Application Form on our Website or through any other means provided by us.

We understand that privacy and discretion are crucial to our Applicants and are committed to keeping Applicants’ Information private and using it solely for Hostwebo’s internal and group companies’ recruitment purposes (including identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).

Hostwebo may retain Applicants’ Information submitted to it for no longer than one year after the applied position has been filled or closed. We collect this information to reconsider Applicants for other positions and opportunities at Hostwebo; we can use their Applicants’ Information as a reference for future applications submitted by them; and if the Applicant is hired, for additional employment and business purposes related to his/her work at Hostwebo.

If you previously submitted your Applicant Information to Hostwebo but now wish to access it, update it, or have it deleted from our systems, please contact us at gdpr@hostwebo.com.

6. INFORMATION PERTAINING TO VISITORS AND USERS OF OUR USER’S WEBSITES OR SERVICES

We may collect, store, and process certain information pertaining to visitors and users of our User’s websites or services, solely on our Users’ behalf and at their direction. Each of our Users is able to collect and manage information, including personal data, via their website. Such information and personal data are then stored with Hostwebo. For such purposes, within the meaning of the GDPR, Hostwebo may, in certain limited cases as specified in the Terms of Service, be considered a “data processor” of such information pertaining to visitors and users of their websites or services. The Users controlling and operating such User websites shall be considered the “data controllers” of such information and shall be solely, completely, and fully responsible and liable for complying with all laws and regulations that may apply to the collection and control thereof, including all privacy and data protection laws of all relevant jurisdictions.

Users shall be solely, completely, and fully responsible for the security, integrity, and authorized usage of information related to visitors and users of their websites or services and for obtaining consents, permissions, and providing any fair processing notices required for the collection and usage of such information.

Hostwebo has no direct relationship with the individual visitors and users of our User’s websites or services whose personal data it processes. If you are a customer of any of our Users and would like to make any requests regarding your personal data, please contact such User(s) directly.

For more information about data processing arrangements between us and our Users, please see our Terms of Service.

7. DIRECT MARKETING AND SERVICE EXPIRATION NOTICES/RENEWAL REMINDERS

When creating an Account on our Platform, subject to the available preferences, you are free to give consent and/or opt-out from receiving various offers and/or notices directly to your e-mail, phone (SMS and/or WhatsApp messages), or in your Account. We use provided contact details and your preferences for direct marketing (by sending various offers or newsletters) and/or Service expiration notices/renewal reminders.

This communication, depending on your preferences, may be personalized by taking into account any other information you have provided to us (e.g., location, social media profile information, purchase history, etc.) or we have collected or generated from other sources as described below.

Please note that in case you subscribe to service expiration notices/renewal reminders via SMS/WhatsApp, it is our right, but not an obligation, to send such notices/reminders for each Service.

Right to Object / Revoke Consent:

If a User wishes to change their communication preferences (revoke consent or object), they are free to exercise such an option at any time by (1) following the instructions to unsubscribe in the received email (usually, by clicking on a link for that purpose at the bottom of our e-mail) / text message; (2) visiting and adjusting the User’s personal account settings (communication preferences).

You may also refuse to receive information from us at any time by sending an email to gdpr@hostwebo.com.

 

8. OTHER USES OF YOUR PERSONAL DATA

9. SOURCES OF PERSONAL DATA

We collect and receive your Personal data from yourself (including your device) as well as from the following sources:

10. RETENTION AND DELETION

We generally retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Where your personal information is no longer required, we will ensure it is securely deleted.

If you would like to stop us from using your personal information, you shall request that we erase your personal information and close your Hostwebo Account.

After deactivating the Account, we will still retain the following data for compliance with applicable legal requirements (such as tax, accounting, legal reporting, AML) for as long as legally required:

Please also note that we may further retain some of your personal information in such cases (i.e., after closure of your Hostwebo Account):

11. DATA TRANSFERS AND USE OF THIRD-PARTY SERVICES

While collecting and processing your Personal Data, we may perform data transfers to various third parties.

11.1. With Your Consent

We will share your Personal Data with companies, organizations, or individuals outside our group of companies when we have your consent to do so.

11.2. Where Do We Process Your Personal Data?

Users’ Personal Information may be maintained, processed, and stored by Hostwebo and our authorized affiliates and service providers in the United Kingdom, Netherlands, Lithuania, or Cyprus, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.

Job Applicants’ Information will be maintained, processed, and stored in Lithuania, in the applied position’s location(s), and as necessary, in secured cloud storage provided by our Third-Party Services.

Hostwebo International Ltd is based in Cyprus, which is a member of the EU and offers an adequate level of protection for the Personal Information of EU Member State residents.

Hostwebo affiliates and service providers (such as third-party data centers, servers, website design, administration services, online traffic and website analysis, statistics, direct marketing services, mailers, messengers, email service providers, etc.) that store or process your personal data, as well as personal data of your users on Hostwebo’s behalf, are each contractually committed to keeping it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements that may apply in their jurisdiction (see below).

Domain name registration data and identification data are shared with third parties in accordance with ICANN rules. For more information, see ICANN WHOIS.

We may share non-personally identifiable information publicly as well as with our partners—publishers, advertisers. For example, we may share information publicly to show trends about the general use of our platform.

If we are involved in a merger, reorganization, acquisition, or sale, we will continue to ensure the confidentiality of any Personal Data and give all affected Users appropriate notices.

Some of our servers are located outside the EU or European Economic Area (EEA), such as the US, Brazil, Singapore, or Indonesia; therefore, depending on your choice or the Services, your personal data, as well as personal data of your users, might be transferred to processors, sub-processors, or other data recipients established in such third countries (i.e., data centers and servers located outside the EU or EEA). We will ensure that the said personal data will be transferred only if there is a sufficient basis for this under the GDPR and other applicable legal acts.

Standard Contractual Clauses for Data Transfers Outside the EU or EEA: Your personal data, as well as personal data of your users, might be transferred to processors, sub-processors, or other data recipients established in third countries (i.e., data centers and servers located outside the EU or EEA). For such transfers to be compatible with the requirements of GDPR, we have concluded with the data processors and/or sub-processors relevant agreements on such data transfers outside the EU or EEA, which comply with the European Commission approved standard contractual clauses for data transfers from data controllers in the EU to data processors and/or controllers established outside the EU or European Economic Area (EEA). For more information, see European Commission – Standard Contractual Clauses. For the said purposes and to the extent relevant, we have deemed that the said agreements were concluded on your behalf and under your instructions, all in line with Art. 46 of GDPR.

Other Grounds for Data Transfers Outside the EU or European Economic Area (EEA): Your personal data, as well as personal data of your users, might be transferred to data recipients established in third countries on other legal grounds compatible with the requirements of GDPR (Art. 45-49).

Transfer, Disclosure of Data to Competent Authorities: In certain situations, Hostwebo may be asked to disclose personal data in response to lawful requests by public authorities, other competent authorities, including when it is required to meet national security or law enforcement requirements, and will do so where permitted by local data protection laws.

11.3. Data Localization Obligations

If you reside in a jurisdiction that imposes “data localization” or “data residency” obligations (i.e., requiring that Personal Information of its residents be kept within the territorial boundaries of such jurisdiction), and this fact comes to our attention, we may maintain your Personal Information within such territorial boundaries, if we are legally obligated to do so.

You acknowledge that while doing so, we may continue to collect, store, and use your Personal Information elsewhere.

11.4. Targeting, Advertising

We also use Facebook, Google, and other advertising and marketing tools. You should carefully read the privacy policy of these service providers. More information on targeted advertising, as well as your opt-out rights and other rights, can be found on the respective websites of these service providers – Facebook AdsGoogle Ads.

11.5. Social Media Features

Our Services include certain Social Media features and widgets, single sign-on features, such as the “Facebook Connect” or “Google Sign-in,” the “Facebook Like” button, the “Share this” button, or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their respective policies.

11.6. Our Legal Obligation to Use or Disclose Personal Data

We will reveal your Personal Data to state and public authorities without your prior permission only when we are legally required to provide information, including taking legal action to defend our rights, as well as in cases where we have a belief in good faith that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process, or enforceable governmental request, enforce applicable Terms of Services, including investigation of potential violations, detect, prevent or otherwise address fraud, security, or technical issues.

11.7. Other

We may share your personal data in manners other than as described above, pursuant to your explicit consent, or if we are legally obligated to do so.

12. SECURITY

Hostwebo has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic, and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks and seek new ways and Third-Party Services to further enhance the security of our Services and protect our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by Hostwebo, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other User Content you upload, publish, or otherwise share with Hostwebo or anyone else.

We, therefore, encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information that could cause you substantial or irreparable harm if disclosed.

If you have any questions regarding the security of our Services, you are welcome to contact us at gdpr@hostwebo.com.

13. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions, and conditions as laid down in GDPR and applicable law. Those rights include:

Some of the rights above are easy to exercise: you may at any time access and edit, update, or amend your details, opt-out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by e-mailing: gdpr@hostwebo.com.

When you object to the processing of Personal Data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your Account closure or deactivation.

Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence if their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

12. SECURITY

Hostwebo has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic, and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks and seek new ways and Third-Party Services to further enhance the security of our Services and protect our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by Hostwebo, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other User Content you upload, publish, or otherwise share with Hostwebo or anyone else.

We, therefore, encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information that could cause you substantial or irreparable harm if disclosed.

If you have any questions regarding the security of our Services, you are welcome to contact us at gdpr@hostwebo.com.

13. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions, and conditions as laid down in GDPR and applicable law. Those rights include:

Some of the rights above are easy to exercise: you may at any time access and edit, update, or amend your details, opt-out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by e-mailing: gdpr@hostwebo.com.

When you object to the processing of Personal Data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your Account closure or deactivation.

Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence if their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

14. ACCEPTANCE OF THIS POLICY

We assume that all Users of the Hostwebo Platform have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website and mobile applications. We reserve the right to change our Policy at any time and will inform you as indicated in Section 17. Continued use of Hostwebo’s website and mobile applications implies acceptance of the revised Policy.

This Policy is an integral part of Hostwebo’s Terms and Conditions.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

15. CONTACTS

For all your requests or comments concerning this Privacy Policy, please contact: gdpr@hostwebo.com.

16. APPLICATION OF POLICY

Our Policy applies to all of the services offered by us and our affiliates, including HOSTWEBO.

17. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

18. FURTHER INFORMATION

If you have any further questions regarding the data Hostwebo collects, or how we use it, please feel free to contact the Data Protection Officer at the details indicated above.